Refund policy

Welcome to ChicNest64. Thank you for choosing our collection of stylish handbags and fashion accessories. We take great pride in offering beautifully designed woven bags, crochet handbags, crossbody bags, bucket bags, and everyday fashion accessories that combine quality craftsmanship with timeless style. Your satisfaction is our highest priority, and this Return & Refund Policy has been created to provide a fair, transparent, and hassle-free shopping experience.

By placing an order through ChicNest64.space, you acknowledge and agree to the terms outlined below.

Our Satisfaction Guarantee

At ChicNest64, we believe every customer deserves complete confidence when shopping online. While we carefully inspect every order before shipment, we understand that there may be occasions when a product does not fully meet your expectations.

If this happens, we are committed to making things right through our straightforward 30-Day Free Return & Refund Guarantee.

Our customer support team is always ready to assist you with returns, exchanges, replacements, or refunds in a timely and professional manner.

30-Day Free Returns

We proudly offer Free Returns worldwide within 30 calendar days after your package has been successfully delivered.

If for any reason you are not completely satisfied with your purchase, you may request a return within this period.

Unlike many online retailers, ChicNest64 covers approved return shipping costs whenever applicable, allowing you to shop with confidence.

Return Eligibility

To qualify for a return, the following conditions generally apply:

Return request submitted within 30 days after delivery.
Product remains in good condition.
Item has not been intentionally damaged.
Original packaging is included whenever reasonably possible.
All accessories originally included with the product are returned together.

Opening the package or trying the handbag for inspection does not automatically make it ineligible for return.

Each return request is reviewed individually to ensure fairness for every customer.

Items Received Damaged or Defective

Although every handbag is inspected before shipment, unexpected transportation damage or manufacturing defects may occasionally occur.

If your package arrives with:

Damaged products
Manufacturing defects
Missing accessories
Incorrect items
Wrong color or style shipped
Packaging damage affecting the product

Please contact our customer support team within 7 days after delivery.

To help us process your request quickly, please provide:

Order number
Clear photographs of the product
Photos of the shipping package
Description of the issue

Once verified, we will gladly provide one of the following solutions:

Free replacement
Full refund
Partial refund
Store credit (upon request)

Incorrect Orders

If you receive an item different from what you ordered, please notify us immediately.

Our support specialists will arrange the appropriate resolution as quickly as possible, including replacement shipping at no additional cost.

Exchanges

We understand that personal style preferences sometimes change.

If you would like to exchange your handbag for another available style, color, or design, we are happy to help whenever inventory permits.

Exchange requests are processed as quickly as possible after the returned product has been received and inspected.

If the requested replacement is unavailable, a full refund will be issued instead.

Order Cancellation

Orders may be canceled without any cancellation fee before shipment.

If your order has not entered our fulfillment process, we will immediately issue a full refund.

Once an order has shipped, cancellation is no longer possible. However, your purchase remains protected by our 30-Day Return Policy after delivery.

Refund Processing

Once your returned package reaches our warehouse, it will undergo a quality inspection.

If approved:

Refunds are issued to your original payment method.
Inspection generally requires 2–5 business days.
Banks or payment providers may require an additional 5–10 business days to complete the transaction.

You will receive an email confirmation once your refund has been successfully processed.

Free Return Shipping

Approved returns qualify for Free Return Shipping.

Our support team will provide detailed instructions regarding the return process and, where available, a prepaid return shipping label.

Please do not send products back without contacting us first, as unauthorized returns may delay processing.

Shipping Delays

Estimated shipping times are provided for your convenience.

Occasionally, deliveries may be delayed because of:

Customs inspections
Severe weather
Public holidays
Airline delays
Carrier disruptions
High seasonal shipping volume

Shipping delays alone do not automatically qualify an order for cancellation while the shipment remains in transit.

Non-Returnable Situations

For the protection of all customers, returns generally cannot be accepted in cases involving:

Intentional product damage
Normal wear after extended use
Missing essential product components
Fraudulent return claims
Requests submitted after the 30-day return period
Products altered or modified after delivery

Each situation is reviewed individually to ensure fair treatment.

Our Commitment

At ChicNest64, our relationship with customers continues long after an order is delivered.

Our goal is to provide not only fashionable handbags but also exceptional customer care. Every inquiry receives careful attention, and every concern is handled with professionalism, respect, and efficiency.

We continually improve our products, packaging, and services based on customer feedback because your trust inspires everything we do.

Whether you're purchasing your first woven crossbody bag or adding another elegant handbag to your collection, you can shop with confidence knowing your satisfaction is always our highest priority.